Person using a lung-function machine in a clinic booth

Everyday AI · Singapore

The Everyday Loop, written once and reused.

Four numbered passes, three spoken checks, five ladder levels, twelve everyday tasks. The same structure on every programme.

See the programmes Tool reference

Why the loop

A method that can be read on a card does not depend on a particular screen, login or brand.

Why the loop

Assistants change their menus. Phones are replaced. A child sets up an account and later the password is forgotten. What we can teach, and what we can put on paper, is a short sequence that still works when the surface of the tool has moved. The Everyday Loop is that sequence: Frame, Ask, Check, Keep. It is used on the foundation course and on every later programme, so that a card written in October still matches the room in November.

The loop is numbered because a session must be able to stop. If pass 1 does not produce a sentence with a verb and a deadline, we do not open the assistant. If pass 3, check (c), is a yes — money, a code, a document — the loop ends there, even if the wording looks polite. Numbered passes make that stop a visible act, not a feeling in the room.

We keep the language structural on purpose. “Be careful” does not tell a learner which line to write. “Write who it is for, what is needed, by when” does. The same is true of the three checks: they are questions that can be said out loud in under a minute, which is why they are scheduled after the tea break on every two-hour timetable.

Nothing in the method requires a learner to describe themselves as technical. The first hour of the foundation course is watching and copying. Adapting names and dates is the usual close of that programme. Composing a new request unaided is the close of the specialist programmes. Coaching someone else is reserved for refresher clinics.


Passes

Four passes

The table is the contract of the room. The diagram is the same content in the order it is taught. We check pass 1 before anyone types; we check pass 3 before anyone copies a line onto a card.

1

Frame

Write the task as one sentence: who it is for, what is needed, by when.

2

Ask

Put the sentence to the assistant, add one line of context and say what shape the answer should take.

3

Check

Read the answer against three tests before using it. All three tests are done out loud.

4

Keep

Copy the wording that worked onto a personal card, legible without the computer.

Table 1 · The Everyday Loop
Pass Name What the learner does What we check
1 Frame Write the task as one sentence: who it is for, what is needed, by when The sentence contains a verb and a deadline
2 Ask Put the sentence to the assistant, add one line of context and say what shape the answer should take No private details in the request
3 Check Read the answer against three tests before using it All three tests done out loud
4 Keep Copy the wording that worked onto a personal card Card is legible without the computer

Pass 3

If check (c) is yes, the loop ends. We do not “edit around” a request for money, a code or a document.

The three checks

Pass 3 is not a mood. It is three questions, always in this order, spoken so that the rest of the table can hear the stop if it comes. The studio keeps a folder of prepared wrong answers — a clinic message that invents a dosage, a plan comparison that invents a price, an SMS reply that asks for a code — and uses one of them after the tea break. Learners are not asked to catch a live assistant out; they are asked to run the tests.

The three checks (pass 3): (a) Does this match something I already know? (b) Can I open the source or confirm it elsewhere? (c) Is it asking me to send money, a code, or a document? If (c) is yes — stop, the loop ends here.

Check (a) uses knowledge the learner already has: a grandchild’s name, the day of an appointment, the look of a bill. Check (b) is a second window, a paper letter, a tariff sheet, or a call to the organisation named in the message — not another assistant. Check (c) is binary. A polite sentence that asks for a one-time code is still a stop.


Ladder

Five levels, used twice

The confidence ladder places a learner at the start of a programme and closes each session. It is not a certificate. A person may be at L3 on family messages and L1 on a clinic letter in the same week. Refresher clinics are the only format that aims at L4.

Table 2 · Confidence ladder
Level Name Learner does Usual point reached
L0 Watching Follows a demonstration, asks questions Session 1, first hour
L1 Copying Types a card word for word and gets a usable answer Session 1–2
L2 Adapting Changes names, dates and details on a card Session 2–3
L3 Composing Writes a new request unaided and applies the three checks Session 3–4
L4 Coaching Explains the loop to someone else and spots their mistakes Refresher clinics
  1. L0 · Watching

    The tablet is in someone else’s hands. Questions are about the card, not about the brand of the tool.

  2. L1 · Copying

    The learner types the framed sentence exactly. A usable answer is enough; elegance is not required.

  3. L2 · Adapting

    Names, dates and the “by when” line change. The skeleton of the card stays.

  4. L3 · Composing

    A new task is framed without a model card, then checked out loud.

  5. L4 · Coaching

    The learner watches another person miss a check and names the miss.


Task map

Twelve everyday tasks

These are the tasks the programmes are built from. The assistant may draft, list, compare wording or suggest a shape. It must not decide treatment, legal action, a payment, or whether a message is “safe” in place of a check. The last column is the programme that carries the task as a taught card.

Table 3 · Everyday task map
Task Where the assistant helps What it must not decide Taught in
Messaging family Draft a short message in a stated tone and length Whether the family matter is “resolved” The Everyday Loop; Messages that land
Replying to a landlord or contractor Turn notes into a dated reply with one ask Whether to accept a quote or a notice Messages that land
Reading an official letter List the actions, dates and who is writing What the letter “really means” in law Clinic visits and official letters
Preparing questions before a clinic visit Turn symptoms and history into a question list Diagnosis, dosage or whether to skip a visit Clinic visits and official letters
Checking a suspicious SMS or call-back number Name the urgency, payment and secrecy cues That a number or link is harmless Scam-check studio
Comparing two utility or mobile plans Line up stated prices, terms and dates from your papers Which plan you should buy Household numbers and plans
Writing a complaint Structure facts, dates and the remedy you want Whether the complaint will succeed Messages that land
Sorting and labelling photos Suggest folder names and captions from your labels Who is in a photo, if you are unsure Photos, translation and outings
Translating a menu or notice Give a plain-English rendering of posted text Allergy or legal meaning without a check Photos, translation and outings
Planning an outing with timings Draft a timed outline from your constraints Live transport or weather as fact Photos, translation and outings
Drafting a short speech for a family event Shape a timed draft from your points What you “ought” to say about a person Photos, translation and outings
Keeping a simple monthly expense note Tabulate figures you supply from receipts Whether you can afford a purchase Household numbers and plans

Rails

Person entering digits on a clinic kiosk screen
Figure 1 · A machine may ask for a code. An assistant must never do that. Rule 2.

Safety rails

The six rails are issued on the loop card in session 1 of every programme. They are not slogans; they are stop conditions. Rule 3 is taught in the first hour because payment, urgency and secrecy are the usual costume of a harmful message. Rule 5 keeps clinic, legal and money decisions with the professional the learner already has.

1 Never type an NRIC, passport, bank or card number into an assistant.
2 Never enter a one-time code, password or login anywhere an assistant suggests.
3 Treat any request for payment, urgency or secrecy as a stop sign.
4 Assume the answer may be wrong until one of the three checks passes.
5 Medical, legal and money decisions stay with the professional — the assistant only helps you prepare questions.
6 Keep one paper card per task, so the method survives a lost phone.

Next

Use the loop on a named programme

The foundation course teaches passes 1–4 on a family message. Specialist programmes reuse the loop on letters, clinic questions, scam checks, photos and household figures. Tool reference shows how a card is laid out before anyone sits down.

Programmes Tool reference